Frequently Asked Questions

Shipping, Order Tracking & Delivery

How do I check the status of my order?

Please tap on “My Orders” section under main menu of Website/M-site to check your order status.

How are orders placed on Shanus delivered to me?

All orders placed on Shanus are dispatched through our courier partners such as Blue Dart, Delhivery Etc.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed – sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

Cancellations and Modifications

What is Shanu's Cancellation Policy?

You can now cancel an order before its shipped, as long as the cancel option is available on Website/M-site. Any amount paid will be credited into the same payment mode using which the payment was made

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your Website/M-site and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.