Though we take utmost care while delivering the right outfit for you, we  understand that sometimes the outfit might not give you 100% satisfaction. As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments ? 

SHIPPING   POLICY 

What is our return policy? 
We take returns very seriously as we care about what’s being delivered to you. However, we do accept returns only in the following cases: 

Damaged: 
This is a highly unlikely scenario as we lay significant emphasis on quality! All  outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of “Handle with Care”. Still, if the product received by you is damaged, we’ll be happy to take it back.

Size Mismatch: 
Oh no! Did you happen to order the wrong size? Don’t worry, we’ll be happy to  help you on this.( the Size can be changed) 

Did not like the product: 
Hmmm, don’t worry! You can still return the product and choose another  amazing outfit! You can return the outfit within 15 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:   Of course, you can’t resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged. Can I return outfits purchased during Offers? Outfits purchased under Festive Offers and ‘Buy One Get One Free’ Offers are not eligible for return. 

I had customized/altered my outfit. Can I still return the same? 
Customized outfits are made exclusively for the “Unique You” and they cannot fit other customers. Hence sadly, we won’t be able to accept returns for such outfits. But we will try our best to assist you with minor alteration/refitting ? 

Can I send the outfit through the same delivery guy if I don’t like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!  

Do I need to return with the same packaging? 
Yes, please ensure that the original packaging, tags, and labels are not  tampered with. The claim for returns will not be processed without the same. 

I paid for the product using COD? 
No worries! We’ll refund the amount in the form of a Shanus voucher, which can be used for future purchases on our site.  

How much time does it take for the refund, if I have made my payment by  options other than COD? 
Once your return is processed by our Return Buddies, the refund will be credited to your account within 10-15 days. 

Under what condition will my return not get accepted?   
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the  returns 

under the below conditions: 

Used/washed outfits 

Original packaging not provided 

Customized outfits 

Returns raised after 7 days of delivery 

In how many days I will receive my outfit? 
ASAP! We want you to look fashionable as soon as possible & will ensure that the outfit reaches you at the earliest depending on your customization/additional requests.  Delivery Time – 3 to 5 days. If alteration is required, then 7 to 10 days 

How can I track the status of the my order. 
We will ensure that we update you constantly about the status of the product and the same can be viewed on our webpage as well. 

Do you deliver Internationally?  
We do not deliver internationally right now but will be starting international  delivery soon. 

Do you deliver everywhere in India? 
Yeah! We have affiliate courier partners with vast coverage across India! 

What if I am not present at the time of delivery? 
Don’t worry, our delivery team will get in touch with you to deliver the product at  the time of your convenience.   

Do I need to ship the product on my own in case of return? 
Nope, don’t worry about it. All the return cost is borne by us. In case of special  situations, where we are not able to collect the return, please ship to our address and we will reimburse you the cost. Please save the shipping receipt ?

 Do you offer express delivery? What are the charges? 
We do understand the need for last- minute shopping! ? We will try our best to deliver your outfit at the earliest if  you need it immediately. Get in touch with us for such requirements. Express delivery charges will be extra. 

What if my product is lost during transit? 

Don’t worry! Our courier partners take utmost care in ensuring that the products are safely delivered to you ? Just in case the product is lost during transit, the amount that you have paid will be fully refunded to you.