Before placing an order, we always advise our customers to go through the description of the product thoroughly on the product page.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
In how many days I will receive my outfit?
We will ensure that the outfit reaches you at the earliest depending on your
customization /additional requests. Delivery Time – 3 to 5 days. If alteration is required, then 7 to 10 days, However, notwithstanding the foregoing during high volume orders i.e during the festive season and Discount Sale the orders shall be delivered within 10- 12 working days.
How can I track the status of my order.
We will ensure that we update you constantly about the status of the product through Mail / message
Do you deliver internationally?
We do deliver to Srilanka, Singapore, Malaysia & United states of America, the actual shipping charge by the courier company will be charged.
Do you deliver everywhere in India ?
Shanus offers to provide FREE shipping on every order more than Rs. 1999/- for most of the locations within India. For orders “below or equal to Rs.1999.00”, the actual shipping charge by the courier company will be charged.
Delivery guarantee is subject to terms and conditions of the courier company.
Any inconsistency in name or address will result in non delivery of the product.
We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt, the Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
Once the shipping confirmation mail has been sent to the Customer, no requests to change shipping address will be entertained.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Shanus
All costs for re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer.
Do you offer express delivery? What are the charges?
Get in touch with us for such requirements. Express delivery charges will be extra.
What if my product is lost during transit?
Our courier partners take utmost care in ensuring that the products are safely delivered to you, In case the product is lost during transit, the amount that you have paid will be refunded to you.